It service management best practices using ibm smartcloud. A ibm may not offer the products, services, or features discussed in this document. Installation and upgrade documentation is provided in html format in the ibm control desk documentation in the ibm knowledge center. Maximo asset management and smartcloud control desk. Process automation engine, such as ibm maximo asset management, ibm maximo industry solutions, and ibm smartcloud control desk. For example, do not share one db2 database instance between smartcloud control desk and.
This series is intended to assist our customers in planning their upgrade to the latest versions of maximo asset management and smartcloud control desk. View the schedule and sign up for ibm smartcloud control desk 7. In the new ibm smartcloud control desk sccd, there are very good service catalog and offerings applications that you can take advantage of and use in a. In each session, a member of the business architecture team will deliver a presentation chronicling the incremental enhancements made in the. Ibm smartcloud control desk solution overview ibm redbooks.
Fully qualified host names provided to the installation programs must resolve between systems involved in the product deployment. If a problem is identified in maximo or smartcloud control desk, defects will. Downloading and installing ibm smartcloud control desk 7. Because ibm smartcloud control desk vmimage is delivered as virtual. Ibm smartcloud control desk is an industry leading it service management solution, capable to provide a single solution to your. These guides are available in pdf or html on the web information center. Welcome to the ibm smartcloud control desk documentation, where you can find information about how to install, maintain, and use the ibm smartcloud control desk. The ibm control desk wiki is a collaborative repository of technical information. Nextgeneration it asset and service management raksha.
Resource groups one or more defined resources lumped together as a functional group. Smartcloud control desk is a comprehensive it asset and service management solution that helps reduce cost and minimize service disruptions through. Separate installation guides are provided for websphere and weblogic j2ee servers, and for a vm image installation. Filling up the disk space on a smartcloud control desk deployment system can cause problems with smartcloud control desk operations. Ibm control desk was formerly known as ibm smartcloud control desk. Ibm smartcloud control desk entry edition software. Welcome to the ibm control desk documentation, where you can find information about how to install, maintain, and use ibm control desk. Ibm smartcloud control desk entry edition software subscription and support reinstatement 1 year 1 concurrent user overview and full product specs on cnet. Ibm control desk is an integrated service management solution that helps you manage a comprehensive range of it processes, services, and assets. This wiki page provides links to upgrade documentation for ibm control desk v7. Ibm smartcloud control desk is built from the ground up, to provide a unique platform, able to provide a platform for it assets and non it assets to work and the only platform in the market able to manage physical and digital infrastructure across your organization within a single solution. The bulk of this series will be devoted to the maximo product suite, addons and industry solutions.
You can use ibm smartcloud control desks powerful reporting tool to define. Ibm smartcloud control desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. You are being redirected to your organizations login page. Follow the directions in the appropriate installation guide to install smartcloud control desk on the j2ee server. Ibm smartcloud control desk also provides mechanisms for workflow development, which can be included within every it processes, such as request approvals, service catalog requests, or change management workflow assignments. Most tasks must be completed for middleware installed on unix systems. The products span advanced support for it and intelligent asset management, change. Howto create an offering using ibms smartcloud control desk.